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Terms and Conditions
Introduction
Welcome to Little Mama’s Bakery (“we”, “our”, “us”). By using our website, www.littlemamasbakery.co.uk (“Site”), and purchasing our products, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully. If you do not agree with these Terms, please do not use our Site or purchase our products.
1. Use of Our Site
1.1 Eligibility: You must be at least 18 years old to use our Site and purchase our products.
1.2 Account: You may be required to create an account to access certain features of our Site. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
2. Orders
2.1 Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion.
2.2 Product Availability: Our products are subject to availability. If a product is not available, we will notify you and may offer an alternative or a refund.
2.3 Bespoke Orders: For bespoke orders, please provide detailed specifications. We will confirm the order details and any additional costs before proceeding.
3. Pricing and Payment
3.1 Prices: All prices are listed in GBP (£) and are inclusive of VAT unless otherwise stated. Prices are subject to change without notice.
3.2 Payment: Payment must be made at the time of order using a valid payment method. We accept major credit cards and other payment methods as indicated on our Site.
4. Delivery
4.1 Delivery Locations: We deliver to addresses within the UK. Delivery charges and timescales vary depending on the delivery address and will be provided at checkout.
4.2 Delivery Times: We aim to deliver your order within the estimated delivery time. However, delivery times are not guaranteed, and we are not responsible for any delays.
4.3 Delivery Issues: If your order does not arrive within the estimated delivery time, please contact us. We will work to resolve the issue as quickly as possible.
5. Returns and Refunds
5.1 Returns: Due to the perishable nature of our products, we do not accept returns unless the product is damaged or incorrect upon arrival.
5.2 Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with your order details and photographic evidence. We will arrange a replacement or refund.
5.3 Refunds: Refunds will be processed using the original payment method. Please allow up to 10 working days for the refund to appear in your account.
6. Cancellations
6.1 Standard Orders: You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Cancellations made less than 24 hours before delivery will not be refunded.
6.2 Bespoke Orders: Bespoke orders can be cancelled up to 48 hours before the scheduled delivery date for a full refund. Cancellations made less than 48 hours before delivery will not be refunded.
7. Intellectual Property
7.1 Ownership: All content on our Site, including text, graphics, logos, images, and software, is the property of Little Mama’s Bakery or its content suppliers and is protected by copyright and other intellectual property laws.
7.2 Use: You may not reproduce, distribute, modify, or otherwise exploit any content on our Site without our prior written consent.
8. Liability
8.1 Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of our Site or products, (b) any unauthorised access to or use of our servers and/or any personal information stored therein, (c) any interruption or cessation of transmission to or from our Site.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our Site or services after any changes indicates your acceptance of the new Terms.
11. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Little Mama’s Bakery
Email: info@littlemamasbakery.co.uk
Website: www.littlemamasbakery.co.uk